G1ngerBoy
135471
2470
105
Currently if you are switching in to #tmobile you can get up to I think it was $750 off of your phone BUT only if you are a new customer.
What happened to customer appreciation? Its like they actually want you to go elsewhere
This Isn't a new problem and its a problem with all 4 major carriers in the U.S. I'm just getting tired of it and I know I'm not the only one
milofrank2
Call the retention department, they work wonders
noneyobusisness
I have sprint ehh it sucks kinda,what other companies do y’all recommend
MeownaBell
I worked for Sprint for a good 7 years. This was the number 1 complaint I’ve heard. Big reason why I quit too
nerdtrash
Sprint won’t give me pokecoins cause I’m not a new customer, even though I haven’t missed a bill in over 6 years
Maahes0
Having sold cellphones before, and worked support for a cable company, they are betting on laziness. For many it is too much of a hassle.
fandsor
I'm on Google's Project Fi. They just changed my plan that they will no longer require me to prepay my data and they even credited me 1/2
fandsor
2/2 $10. I use less than a gig of data a month and my plan typically comes to a whopping $28/month, taxes and fees included.
prfesser
Same with cable.
G1ngerBoy
Unfortunately with cable though you usually only get one "option" in an area
CaffeineManic
It's a pretty basic tenant of business success that retaining existing customers is more important than getting new customers.
TypedThisWithMyPenis
Just say you're switching.
ringleader00
So, you didn’t know the details of the contract when you signed up?
G1ngerBoy
No contract except on the phones. The problem is new customers get treated better then existing ones in the hardware department
JARKB
Preach!
Wintosha
Yup. Same deal, if you renew a lease companies often jack the rent up. They know people will deal with it to not stress over moving.
BlackOspa
We have the same problem here in italy
CascaDidit
"It is 10 times more expensive to sign a new customer than to keep an existing one" Ryan- The office
yiggadigga
PSA Google's 'Project Fi' is pretty good. Plus it works outside of the country without roaming data.
fandsor
Upvoting you. I used to pay $75/month with T-mobile for Unlimited Talk/Text and 1 GB of data. Now pay only $28/month for the same deal.
iSolarium
Seconding Google Fi. Selection is very limited, but the service overall has been great. Had them for a year now, only pay for what you use.
iSolarium
I was say, the only place I can say I HAVE had issues with service is in WY, but I also had issues there with other carriers.
Adresteya
Call them and say you want the new member package deal or you'll leave. 8/10 it worked for my husband and I and we got the discounted deal.
Adresteya
If we didn't get it, we switched
G1ngerBoy
Might try that but unfortunately we can't really switch
Adresteya
That sucks. Best of luck to you guys!
xeriusfire
Switched over to Google Fi from Sprint two weeks ago cause my two year deal from switching from AT&T was ending. Wasn't going to pay more.
G1ngerBoy
I use to much data for Google Fi I just checked it out also it costs more then current unlimited plan as well but glad its helped you :D
xeriusfire
Yeah. You pay for only up to 6gb a data month now. Anything above that is free. Speed doesn't get throttled until you go over 15gb.
CascaDidit
I am paying $167 for 7 lines with unlimited talk/text + 4GB/line of data (taxes and fees included) and i have free netflix
xeriusfire
Single line, $10 a gb up to 6gb. Free after 6. I auto pay for 3gb a month. Bill is $90 a month with phone lease. Don't use data? Refunded.
xeriusfire
With 7 lines tho, the math might work better for what you already have.
500flyboy
You know what grinds my gears? People that say costomer not customer.
InTheDistanceAPlaintiveEnglishHorn
You know what grinds my gears? This meme.
JessicaRabbitWhoCollectsBadHabits
I went back to check OP's spelling.
TheMellowPeril
It’s a costom spelling
ThatOneNerdNobodyCaresAbout
This is under appreciated.
FloopyFloopilyZem
Onder
CuttleFishOfCthulu
Cable companies do the same shit. I'm about to break up with Directv because my bill is $120 after nine years, and when I've talked to >
CuttleFishOfCthulu
< their "customer loyalty" dept, they just offer 3 months of HBO or NFL network "free", then try charging me for it after a month.
G1ngerBoy
Ever heard of Kodi?
dumbinsults
Comcast changes their plan names, then slowly raises rates. I changed to a current plan name and went from $75 ->$40 now, $55 after a year.
1jess1ripper1
We pay $11/month, but that was a deal for AT&T employees which my dad was before his passing. So now no company can offer better.
Maahes0
If you are married or have a housemate, cancel service and schedule new service under the other person's name. Repeat every 2 years.
halefire
I'm actually incredibly happy with t mobile. Best service we've ever had and the perks of being a top member are spot on
CascaDidit
I am paying $167 for 7 lines with unlimited talk/text + 4GB/line of data (taxes and fees included) and i have free netflix
G1ngerBoy
We like a lot of what Tmo offers (SIM cards being a big part) even though we don't even have service at our house but the deals are a pain
Isgrimnur
It used to be that you got a huge discount on the price of the phone. Now, eff ‘em.
G1ngerBoy
Yeah that was cause they subsidized the phones if you signed a 2 year agreement but the FCC I believe it was didn't part of that. I guess 1/
G1ngerBoy
Knowing what you are spending money on is more important then saving money in this case 2/2
RecklessValkyrie
Manufacturers like Apple and Samsung dictate what kinds of offers T-Mobile is allowed to offer.
FeoJ
Switched from at&t after 15 years because they kept hiking up my bill
accordingtotheDM
This is customer appropriation. I think you meant appreciation.
G1ngerBoy
Thanks I didn't notice it I shall correct it
jsnforce
You got your promo when you signed up.
G1ngerBoy
And so did existing customers at that point as well
jsnforce
Well, that's what I was saying. New customers usually get a promo, and every customer was a new customer once.
SkinnerTBD
they're already getting your money. they want other people to give them money too. want a discount? tell them you're switching services.
MrPuppySmuggler
This is so true. Ask for your account number thevoffers will flood in because this tells them you are taking you number to another company
SDev0
That literally does nothing. At most you'd have to call to a call center to get them to bite. Store would just laugh at you
kmikl
Be prepared to actually follow through on it, as well. Cellular companies are shit.
AIRBORNEALLTHEWAY
I tell Straight Talk this every few months when they double charge me or when I buy a plan, add it, then my service goes off the next day ->
AIRBORNEALLTHEWAY
And I find out it was added to someone else's service by accident on their end & they refuse to fix it
creepy0000
Would it be unacceptable to make a divorced parents joke?
Occasionalfunnycomment
Don't tell it we'd only get it about 50% of the time
Dwarn44
I work CSR for T-Mobile, if you’re a long time cust 9 times out of 10 you’re getting a better deal that what we can offer you.
freezingpilot
Amen. My grandfathered plan of 8 years is about 20% cheaper then the same plan bought today.
Sutashi
When ATT first came into the area Cox had a promotion for customers who tried ATT and were switching back to Cox.
EpicEggnog
Father said to wife “ god on my unlimited plan” went to switch, & they offered a lot of discounts. Do this.
medlam
Omnipresent beings prob'ly get *great* reception...
Bundacious
This works
Zoroasterisk
And alternate providers every 2 years
TypoInEveryComment
I don't know about US but here: just buy a good router yourself and only pay dor the providers and config changes
notinterestednow
He's talking about mobile cellular phone service.
stonedrunkdoctor
Tell him to stop.
notinterestednow
Not my circus.
sebvit
I'm in Norway, so a bit different, but I changed mobile provider 3 or 4 times last year. Saved a lot of cash
WinoCrimesand69s
In US most phones are 2 year contracts, which you will have to pay in full if you want out
BALLSD33P69
Switch to one of the major providers sub providers. Likely no contract and way cheaper.
Whatyouregonnawannado
Is it really uncommon to buy the phone by itself at a set price in the us?
inetknght
Yes. Not only is it uncommon but the phone itself is only compatible with maybe 1/3 of the carriers.
byohzzrd
Most providers have a retention department. Ask for them, they're usually able to provide those same discounts to keep existing customers.
lizthestarfish
As someone who used to work customer service for verizon: no, customer service WAS retention. And the sales applied to new LINES. Not new 1/
lizthestarfish
customers. Anyone was eligible with a new line of service. 2/2
BatmanDeadpoolSlenderMan
Dude...tmobile tuesdays
G1ngerBoy
Dude how does that help with getting a new phone? Also most the stuff offered now is coupons to places not even in our area
BatmanDeadpoolSlenderMan
Not going to lie. I don't have tmobile
G1ngerBoy
Tmobile Tuesday is nice though on the occasion there is actually something we do have access to
G1ngerBoy
Don't forget any of the main stuff now though is offered to everyone on twitter not just tmobile customers also I'm the only one in my 1/
G1ngerBoy
Family with a twitter account so 2 out of the 3 of us don't even have access to the stuff given away on twitter
BatmanDeadpoolSlenderMan
Your point is very valid. I have att so I feel your pain exactly. We get shit for recycling phones.
awwwshet
You don't have to be a new customer for T-mobiles offer. Just FYI. Source: I work for T-mobile
PhunPhact
Also, T-Mobile shows customer appreciation every week on T-Mobile Tuesday: free movie tickets, coupons for free food, etc.
bongles
Let's be honest though, it started off great, and aside from a free movie rental from time to time it's a coupon app
PhunPhact
True. I have no complaints with T-Mobile, though. I haven't paid full price for a new phone in years.
bongles
Yeah I love t-mobile
PhunPhact
@OP just JUMP your old phone, and get a new one each year. U end up only paying a fraction the value of the phone. Been doing it 4 yrs now.
unbournespy
Explain plz
GiraffWrecker
Then you have to pay off the phone you've been paying monthly on for the last 18 months.
GiraffWrecker
You pay for your phone for 18months instead of 24 months and get the option to jump to a new phone and return the one you have. If you dont
G1ngerBoy
How do I get the deal without being a new customer?
SDev0
Call customer care. 1)stores don't give a shit. 2) there's literally no incentive for them
prolongedboredom
Not really, stores don’t have any power to make those decisions. And people constantly ask why we can’t do it. It’s fucking annoying.
sirmixanaverageamount
They work on commission, they 100% give a shit and have are tons of incentive
SDev0
Upgrades pay little to nothing and generally hurt all of your other numbers so there's practically more of an incentive to not help
sirmixanaverageamount
That's just flat not true
SDev0
Do you/have you worked in this environment? If you worked on commission, why would you spend an hour to get an exception for an upgrade
sirmixanaverageamount
Ive worked in cell phones for ten years, at 3 different companies. At ALL of them, upgrades were bread and butter, and only people 1/2
G1ngerBoy
For the $750 off a new Samsung S8 S8+ and Note 8? We checked with out store here and it said in the fine print you have to bring a line 1/
7ftmidget
Just wait till they have another bogo offer. I mean from aug to december they literaly ran the same promo for new and existing customers.
G1ngerBoy
Over and be a new costomer also both the reps said same thing. If you can be an existing costomer and get that on an existing line that 2/
RecklessValkyrie
You don't have to be a new customer for the current BOGO, but they are requiring that you port in a number from another carrier.
RecklessValkyrie
Primarily because people would add lines they didn't need and then cancel them after they got the rebate card. This forced Tmobile to do 1/2
RecklessValkyrie
this type of with porting in. I work for T-Mobile and I don't agree with the way they are running the BOGOs, we are hoping it changes too
G1ngerBoy
Would be great. My mom has been stuck with a LG K7 but none of the flagships have been reasonably priced 3/3
spaceystacey
They normally run some decent deals during the holidays.
madmatt2024
Just buy a used 1-3yo flagship phone on Ebay. You'll get it for a fraction of its original price and it will be a lot better than the K7.
sirmixanaverageamount
No service does decent free phones any more, unless you are coming from another service provider. If they say they will, theyre lying
starl0rd
Make sure you're at a corporate T-Mo location.
G1ngerBoy
We are
ilovecake
Customer. Not a costumer.
G1ngerBoy
Phones auto correct. I have been having to correct that on this post a lot
sirmixanaverageamount
It's so crazy to me that people think they're going to free phones these days... Places like T-Mobile, and ATT sell SERVICE, they 1/2
sirmixanaverageamount
Don't manufacture phones, or control the price of them. When they give that stuff away, they take a hit. Ask for free accessories, instead
sirmixanaverageamount
Plus, think about the capabilities of the devices you're talking about here. You're not asking for a free $150 junker, you're demanding 3/4
sirmixanaverageamount
A top of the line $850 tiny computer/camera. I've bought cars for less than that. My RENT is less than that. Should I ask my landlord 4/5
sirmixanaverageamount
For a free month, since I'm such a good tenant?
ACatnippedKitty
Told Verizon I was unhappy with my plan and Sprint had better phones/deals. They doubled my data plan for no extra $.
Ruppster
The best you can do is check in yearly on plans. New plans come out all the time. It likely wasn’t a special deal just a better plan for you
OmegaKamidake
Verizon kept me on an old plan paying more. I actually went to them about my bill THEN they told me I can change to unlimited for no extra.
StandingIncrediblyStill
Be careful with Verizon. I had a monthly discount for a product I was promised but wasn't available any more. Fast forward one year (1)
StandingIncrediblyStill
And my bill went up although my contract was for two years. I called to find out why the hell and they said the promotion they gave me (2)
StandingIncrediblyStill
Expired within a year. Anyway I threatened to leave, they didn't care. So I did and my husband got an account for the price I had before.(3)
CyberAkuma
I'm with Sprint BECAUSE I have no limit on my data...
Beargasm
This works. Just go to your cell phone provider and tell them you're unhappy and might switch companies. Watch the ass kissing begin!
G1ngerBoy
Usually works with the service plan not as much with the devices anymore though unfortunately
Ruppster
Because the providers don’t own the devices. It used to be that they bought phones and could give them away but now phones are $800-$1000
DehydratedBoogers
Back then, phones were $400-700, so it's not a huge leap.
Ruppster
Yes but by giving you a free phone they charged about double for the line access and it was a 2 year contract the made their money back. 1/2
DehydratedBoogers
They still do those plans, too.
Ruppster
The more spendy phones were anywhere from $100-$200