Neither of these things are in the manual.

I wish I was making this stuff up, figured babysitting a hotel would be pretty simple, I didn't manage to change my sleeping pattern so I'm pretty exhausted, then I find out the police and the last shift of bar staff have been chasing this guy about outside but they can't find him, apparently he got barred after walking in, totally commando in a mini skirt covered in his own piss.
My wife decides to try and cheer me up by leaving me some food in reception for me to find when I wander through for her to see a drunken resident come and take it to his room as she watched in horror from outside.
To make matters worse the mop buckets wheels sound like some kind of unholy incantation trying to summon the dead.