GG Southwest!

Passenger Peggy Uhle was on a flight from Chicago to Columbus waiting to take off when it turned back to the gate and a flight attendant asked her to get off. At first she thought she was on the wrong flight, until the gate agent told her to check in at the desk and call her husband. She learned her son in Denver was in a coma after suffering a head injury. Even before Uhle had disembarked, the airline rebooked her - with no additional fees or charges - on a nonstop flight to Denver, and rerouted her luggage. She was packed a lunch, and her luggage was delivered to where she was staying.
Her son is still recovering, but she even received a phone call from Southwest asking how her son was doing. THAT'S what a good company looks like.