Amazon now using AI in customer reviews

Nov 11, 2023 8:48 PM

wjfox2011

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6218

Likes

9

Dislikes

9

ai

artificialintelligence

amazon

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artificial_intelligence

Why don't they use AI to weed out the fake reviews?

2 years ago | Likes 4 Dislikes 0

Because they want to keep _some_ positive reviews

2 years ago | Likes 4 Dislikes 0

They didn't mind the thousands of fake reviews on products before. Now they're doing their own "reviews" with AI... Garbage in, garbage out.

2 years ago | Likes 1 Dislikes 2

Looks like they're using AI to summarize customer comments, not create them.

2 years ago | Likes 15 Dislikes 0

While true I don't like having my words rewritten on reviews. That can add a slant that could be very deceptive

2 years ago | Likes 2 Dislikes 2

Also, stop freaking out over the term AI. Someone wrote an algorithm to summarize some user reviews. I've written similar programs myself.

2 years ago | Likes 2 Dislikes 0

Testing the waters. If this doesn't cause a huge stink, it will progress.

2 years ago | Likes 3 Dislikes 1

I skip that part. I doubt the AI detects sarcasm so any word count algorythm it uses will be off. It will favor quantity over quality of review and low stars without much written won't be reflected. As always, do your research and look at reviews, no worse than items which clearly have fake or bought reviews.

2 years ago | Likes 3 Dislikes 1

the robot revolution is near

2 years ago | Likes 2 Dislikes 1