Lannister20
217302
8599
157
Aug 11, 2016 12:32 PM
Lannister20
217302
8599
157
selfjettisonpuppy
As a person with social anxiety and ex retail experience I try to make the retail employees experience as painless as possible.
twofishtails
Just started register work, seeing a dozen full carts coming at you like a buffalo stampede can genuinely induce panic. But ride the dragon!
dammew64
I was told by a woman that I'm awfully young to be smart enough to work for Lowe's. I just laughed and walked away. (I'm 20 yrs old)
coolbeanslooseit
I enjoyed retail. Hard slog but was fun times. I think the people (fellow employees) were the best part.
Moogin
As much as I really hated Dollar General and being paid minimum wage, I do miss my coworkers there. Best ASM ever.
SmileDHJ
I had a lady bitch at me saying she gave me a fifty....there were only 20's in the drop box.... and screw you to ppl who take from our tips!
KayEhn
People's worst threat to us (THD) is 'I'm going to Lowes'. We don't care. Go for it.
hollowbastionx
I've worked in retail for two years. I didn't know there were so many ways people could insult me.
Xenarion
#5 Protip: If you ask a A or B question and the person answers Yes, then the answer is A. They replied before analyzing the whole question.
sarahtopsrawr
Proton #2: If they answer absentmindedly it's probably because they don't give a fuck. I never asked because I'm awful.
RankaMarx
Me: "Hello, how are you doing today?" Guest: "No thank you."
YouAreNowBlinkingAndBreathingManuallyAndHaveTheSuddenUrgeToYawn
Some people want advice, others want to look at goods. I'm among the latter. Add social anxiety, = awkwardness. →
YouAreNowBlinkingAndBreathingManuallyAndHaveTheSuddenUrgeToYawn
I also do my research upfront. Only just now realized most aren't like that probably. Was annoyed regularly when looking at goods and →
YouAreNowBlinkingAndBreathingManuallyAndHaveTheSuddenUrgeToYawn
a manager jumps at me with 'Can I help you?' before even a minute passes. In every shop. I'm a minority tho, so will try to be more polite.
Goronhead
You ever notice it's always the customers who are total assholes that think never coming back is a huge threat?
knrf683
Because they think very highly of themselves and very little of you.
Tatooine92
I try to be the nicest to retail employees. They see jerks all day. They don't need me to be an asshole, too.
AeoloTFT
As a manager who works minimum of 55 hours a week, all of this is true.
OutOfScope
Do you want it with you or in the bag? Yes. *rips receipt in half. Puts half in bag. Hands them other half*
knrf683
But then you run into the Dog-Pants Conundrum.
margaretolson
#3 To be fair (& I say this as a former retail worker)..I once did get charged twice. An extra $130. Took over a month to get sorted.
resiget
same but 300, the entire purchase again
isquaredkeepingitreal
Same here. 7/11 charged me three times to fill up my tank. I was told to reslide my card twice because it 'wasn't' charging me.
isquaredkeepingitreal
Now I call my card company and check my transactions when this happens.
clankthegray
flameohotlady
Worked in retail for 2 years. It's made me more tolerant and patient if I go to a shop and it's busy and business is slow. I know the feels.
NamesIsHardYo
I've worked in retail for about 6 months now, I honestly don't think it's that bad. The worst part for me is the complaining from coworkers.
OSCgal
While I agree that whining is awful to listen to, you haven't worked Black Friday yet. The whole Christmas season SUCKS.
IKilledKennyAndIAmABastard
Have fun working holidays. Enjoy Black Friday.
NamesIsHardYo
From what I've heard from every coworker is that tax free weekend was worst because it coincided with back to school.
IKilledKennyAndIAmABastard
It is pretty annoying in terms of volume but BF gives you weird hours plus it sometimes takes away from Thanksgiving
MarvelousMuggle
Haha Friday...I remember when it started on Friday. Enjoy Thanksgiving at 11am cause you have to be at work by 4. Oh and it's a 12hr shift.
MarvelousMuggle
Aaaaannnnnndddd.....your Friday shift is a close.
FluffyPuddles
Agreed. I worked at Pier1; a few coworkers complained constantly & were regularly rude to customers. There's just no pleasing some people.
himynameisRi
"Next please." *customer having a chat, oblivious* "Who's next please?" "Oh, I'm sorry. Was my conversation annoying you?"
himynameisRi
Bitch, I got a queue.
flapperfemmefatale
yes, yes it was.
eco1989
I own a small local business and I can safely say that people are assholes. But without them you have no Income so just keep smiling.. :)
IChangedit
Same. I took over a small business from my father who is very social and chatty. Now everyone that comes in wants to talk forever.
flapperfemmefatale
i feel your pain. i hate chatty customers too, unless i'm genuinely interested in what they're chatting about.
sarahtopsrawr
How terrible! (No sarcasm)
IChangedit
its a repair shop and I need to get work done. Also I have anxiety and the longer I force polite conversation the less polite I become.
sarahtopsrawr
Sounds like you need a shop dog.
KeeleonOhms
I want to open a gaming shop, but selling at conventions has convinced me I will be inundated with the same local idiots every day.
failphins2
people aren't buying games at the stores nearly as much
failphins2
Another thing for you to consider is how many games people are downloading even on console now. Gamestop is full of memorabilia now cause
KeeleonOhms
I meant tabletop games like DnD, Magic and board games. A more social experience. Problem is I hate people :/
failphins2
Well if you ever do pursue it, make sure to research your market well
DoorCellar
About a third of hobby game store owners do. So don't let that put you off. :)
fishtacosforerrrybody
We're all some kind of whore.
sarahtopsrawr
Your mom included.
sarahtopsrawr
I'm sorry I'm sure your mother is a very nice lady.
fishtacosforerrrybody
A saint!
FutureHylian
To be fair, #5 is often a case of mishearing. The probably heard "would you like a reciept?"
supermanjake
Also as we see from every 3rd post on imgur lots of people are debilitatingly awkward and will answer this question incorrectly all the time
FutureHylian
You'll have to excuse me im an arts major. Whatvare you talking about?
Alwaysbackdoor
Yeah, but that question would be asking IF they want the receipt vs. WHERE they'd like it.
Stonefruitlove
just stick it in the bag and get on
MikadoCat
I've gotten a double charge from a cashier screw up.
AllCanadianRejects
Me too, but yeah 99% of the time it won't be
Tech3828
Same
dschico
Me too. Not sure why you were downvoted, but I gave you one back.
emjayzee
My favorite was when I said "unfortunately it looks like your card has been declined" and the woman just said "no"..........uhhhh
Dumbeachjuice
I must be the only person in the world who enjoyed working in retail when I was younger. Worked at old navy.
kermie92
2) we both still shop there, sales are dope. But Im 5'0"/115lbs & the proportions of their clothes rarely fit me right. Its love hate w/me
Annetard
I actually loved it, too! There are always assholes but most people are nice :)I worked retail in Norway tho so that might make a difference
Dumbeachjuice
It's all how you treat other human beings.
BrodyMorris
There's Norway that's true!!
IveBeenSlackingMyWholeLife
Naw. You're just not a dick. Dick's focus on the jerks cause taht's all they can see, ignoring that 90% of ppl are fine to great
LiterallyAnOpossum
I like retail. Customer service is a passion of mine. but I can't make a living on it and the company I work for is horrible.
TheDauphin
Just starting a second job at J Crew, I'm hoping to enjoy it as well! Maybe retail clothing attracts a happier customer? idk
Blucup
I work retail now and I'm 28 and love it.
kermie92
1) My sister in law worked at old navy as a teen & theyd lock her in the store until 3am. She was 16, in a city, & an immigrant (Poland).
sarahtopsrawr
Hmm what's the word for that... Oh yeah, slavery. What the actual fuck. Thumbs down. Hope your cousin is in better circumstances now.
kermie92
Sister in law. And she is, home with two little bubs
sarahtopsrawr
My apologies, don't know how those wires got crossed. I'm glad she cleaning up after people she loves instead of rude strangers now.
Dumbeachjuice
Yes, we used to work over nights to process clothing shipments.
kermie92
In NJ it is illegal to have 16yo working past 11 in merchant stores
kermie92
They flat out locked the doors on her BY HERSELF & wouldnt let her leave even as a "child"
Dumbeachjuice
Well, that's illegal.
kermie92
Yeah she was afraid to do anything because I think she was still in the citizenship process. Not ON's fault, but the manager was a shithead
xochikat
I get people that act this way all the time, but I work at a domestic violence shelter.
devlee
You should make a work stories post. Could be very illuminating.
knrf683
Being a DV survivor just means you survived DV. Not that you're not an asshole yourself.
xochikat
Unfortunately, that seems to be true about the majority of them, considering where they are coming from they act very entitled.
knrf683
On the other hand, we know that you have at least one redeeming quality!
knrf683
Thank you for your work.
wolfghost666
I guy yelled at me yesterday, grabbed my arm and pretended to be someone from corporate and said he could fire me.
AgathaBrine
wtf what kind of asshole does something like that just to get their own way. That's so childish.
wolfghost666
Yeah, he tried apologizing too and then quickly yelled at me again. (Crazy) This isn't the first time I've dealt with him.
wolfghost666
I'm at my wits end. I was trying to stay with the company and move up but know I am all set.
wolfghost666
I walked off the floor and cried for the first time in five years. I'm now currently looking for another job as I am done with humans BS.
DefinitelyNotACat
That genuinely made me sad. I'm sorry people are jerks. :( good luck with the job search.
wolfghost666
Thank you
astraecat
I figured out quickly I was way too sensitive a person for retail. I've cried after dealing with customers like that too many times. I hope
astraecat
the memory doesn't stick with you long, and you find work that you enjoy.
wolfghost666
Its never happened to me until now. I've see it happen before but not to me personally.. It makes me realize it's time to move.
Rivet95
I don't understand the treating service workers poorly thing. Is it an American thing? I've never done it, and I don't recall seeing it.
knrf683
Americans can be very entitled. Like all people. It just seems to be more prevalent here.
Larkos
It most certainly is not just an American thing. Many of my rudest customers are non-American.
discocunt
Fun story time: There is a lady that comes in 3-4 times a week looking for light colored bread that we sell there. We bake our bread, cont.
discocunt
from scratch. So this woman demands we bake it lighter and lighter each time, calls global/regional and abuses my coworkers each time, cont.
discocunt
At this point, she calls ahead to demand we save three light ones for her, when it's never light enough for her and almost raw, every day.
discocunt
I just don't know what to do anymore.
ChainsawHandsJoe
Through raw bread dough at her and inform her that's the lightest you can make it.
Argosnotargo
Working retail nailed & buried the coffin, which contained any remaining respect I had for humans when given the benefit of the doubt.
Kehy
I want to be on the retail hate train due to some customers... but others are genuinely nice, caring people. Some have even given me gifts
solarshado
Between retail, and IT helpdesk... yeah... We're doomed as a species.
Highyena
This comment made me smile grimly in solidarity.
AriBerri55
Read this as "working retail naked & buried the coffin" and I was so, so scared and confused
TechArtist
Hear, hear! I lost respect for humanity quite some time ago because of retail. I actually hate the entire town I work in because of my job.
dantheman3642
As an extremely spacy/ditzy person I know I must be hated by many retail workers. I try very hard to treat people well and I'm really sorry.
Waidonut
Same, I worked retail for years though and you're fine. Be super nice and have a laugh about it with the worker, smile, wish them a good day
TypicalShmosby
Spacy/ditzy is great for a giggle and to break tension during a rush. You are likely better than 50% of customers just by trying
dantheman3642
Thanks I'm glad I can make people laugh even if it's not intended
TypicalShmosby
If you're lucky then you don't even know the half of it ;)
kissmyassets
We can usually tell if it is on purpose or they are just trying to be a dick. No you are good hun. You make us happy if anything.
IHaveNoIdeaAnymore
My answer to ditsy is always, dude, I've been there, and we go off into the sunset that is the rest of the interaction
v3rtabreaker
I love ditzy/spacey customers because I get to amaze you :D
dantheman3642
I am easily amazed. I got the staff at Taco Bell giggling because I got do excited over the new Starburst slushie
v3rtabreaker
You make my day better. I have been with the same retailer for 5 years come the 13th and this is true to this day. Much love!!!
Drewscifer
This is the first time I have ever heard of a man referring to himself as ditzy
dantheman3642
What made you think I was a man?
Drewscifer
Literally user name.
ForThoseWhoHaveHeart
"dantheman3642"
perfectbosom
holy shit why is this so funny
dantheman3642
Well now you have proof I am ditzy. Frick i walked right into that one.
thatsnotflyingitsfallingwithstyle
Isn't there a female Dan the Man in Silicon Valley?
BelayzBoy
That's the best you can do. People just want to be treated like people.
cozyvvitch
It'll show that you're trying to treat us well, don't worry :3
CapsShield
The fact that you acknowledge that is who you are and you try very hard to be nice does not make you one of the "bad" customers.
ThatRussian
Well I walked out on an employee at London drugs because she didn't give me the eyeshadow and said to come back to her department after.
ThatRussian
I'm carrying a baby. I'm supposed to walk all over the store and then come all the way back to her department with a handful of stuff? No.
LiterallyAnOpossum
Did you explain the issue to her, or did you just get mad and walk out? Because if you did, that's incredibly entitled of you.
CaptSheffield
Well aren't you pc.
ThatRussian
Baby is in a carrier on my chest. She yanked the product from me. I'd be happy to return if she gets commission but she was rude.
ImNotCreativeEnoughForAGoodUsername
Found the Canadian shopper.
Mairoa
Canadian shoppers are awful and rude, where I live. Messes everywhere. Bellingham, wa: BC's Costco/mall/gas station
ImNotCreativeEnoughForAGoodUsername
I actually have no idea how Canadian shoppers are, it's just a joke on the whole "Canadians are nice" thing
dantheman3642
I'm an American actually. Although I have been told by many of my non-American friends that they aren't convinced I was actually born here.
rinnybell210
Honestly, I will forgive so much if the customer says sorry. I don't care that you changed your mind 37 times as long as you acknowledge it
dantheman3642
That's some good advice. I will make special sure to apologize if I'm being a ditz from now on.
pacey5714
I have worked retail for years and spacey/ditzy people arent a problem. Our biggest assholes are the self entitled ones
dantheman3642
But like self entitled people are just general assholes. Also how dare you say something underneath my comment!????
pacey5714
last week I was about to call the cops on two guys who were trying to fight me. What I said to set them off " dont forget your cards"
PeteVenkmann
Colleague said "Thank you, my lovely" and the bitch went fucking nuts.
JustBryan
I don't hate stupid. I hate people who make a mess, poop on the motor carts, make forts in the tp aisle, and yell at me for no reason
VulpixesAteMyBaby
Nah it's not you we hate, we hate the people who deliberately treat us like shit because 'the customer is always right'. Ditzy is fun :)
sycophant92
As a construction/concrete and retail manager, the customer is not always right.
GMoneyy
So true. We don't mind helping honest. Just be nice.
VulpixesAteMyBaby
I'm almost tempted to do a work stories post about my retail job, so many crazy and rude customers :P
naturenick
Do it - I never tire of retail stories
asliceofbread
.
Disgracefully
Retail stories are some of the best, also cause it tells me what not to do :)
VulpixesAteMyBaby
Maybe I'll try my hand at it then! :)
PugnaciousPugs
I had to come back to your comment for a double take at your username. +1
VulpixesAteMyBaby
dantheman3642
That makes me feel better thanks.
acme64
yea :) now get out I just folded all these, stop ruining the stack
PainGwen
I saw jerks doing this the other day over a rotisserie chicken not being on the rack closest to them, so they insisted it was out of stock.
PainGwen
The store had a deal guaranteeing available chicken or the chicken was free of charge, and there was a rack with 20 chickens on the other
PainGwen
Side of the store. They asked for the chicken, the clerk went and got it for them (!!!), And then the jerks asked for the free deal.
celestedrake
Why do people do that? You are people too... And it is not like being a jerk helps them.
VulpixesAteMyBaby
I have no idea :( Maybe they have an inferiority complex / enjoy making other people feel like shit. Or they're just cunts.
Abs10710
I feel like it's because, in that setting you are a servant to the customer. Like a personable vending machine. And most people will kick a
Abs10710
A vending machine when they don't get what they want
VulpixesAteMyBaby
Excellent analogy!
ILBRelic
People with zero concept of personal space or social boundaries and love the sound of their own voice are pretty bad too.
thingifound
"It's 50 cents in the ad I got yesterday" it's 2 weeks old, we don't send ads out like that, even then it's online only.
Abs10710
My favorite is when we bring open food to the register. "We won't be purchasing this. We don't like it"
VulpixesAteMyBaby
"I tried this shampoo and I don't like it. I want a refund." "But, ma'am, the bottle is empty..." "I want a refund." *INTERNAL SCREAMING*
BewareTheCrocigator
Yeah the person who goes to a clearly closed checkout and unloads their full trolley then refuses to move because "how were they to know?"
BewareTheCrocigator
Then loads their trolley, takes it to the express lane, forces you to unload and load it for them then tells your manager you were very rude
Abs10710
Do you work at Self Checkout? I feel for you. I did that for a year. Worst position I ever had in retail.
BewareTheCrocigator
I used to, long time ago now. Did 4 years during university.
TheMrPendragon
Been in customer service for 10 years. The fact that you try makes 100% the difference. Ditzy is fine, it's the apathetic ones that suck.
CultureVulture
It's cool we forget guys like you in seconds, but I can remember all the assholes I've had to deal with, with perfect clarity
Kilomonster
I genuinely feel like everybody should have to work a service job for a year. I think it would give people more perspective on life.
Atria
Retail, food industry, and a banking job. Really opens your eyes.
IChangedit
Also they should wait tables before they can eat in a restaurant!
LostCatWantedDeadAndAlive
Fucking yes. It drives me crazy. I leave big tips because it sucks balls to get $5 for an hour and a half tending to some idiot's needs.
sarahtopsrawr
**TRIGGERED** fuck I think I have waitress PTSD. >.<
Mayonnaiseisnotaninstrumentpatrick
Completely agree. Going on year 3 of retail and my faith in people continues to drop.
sarahtopsrawr
Oh dear, you need a hug.
Mayonnaiseisnotaninstrumentpatrick
More like need sleep. 64 hours a week between 2 retail jobs. It's brutal.
sarahtopsrawr
Jesus, you poor thing!
spiritussancto
i would settle for a month but they have to really need the job to pay rent, etc
Kilomonster
Agreed, because you can't run away screaming (middle fingers ablaze) when you're one paycheck away from being homeless.
sarahtopsrawr
Or do I make enough in tips to get groceries tomorrow morning?!
bustermokeev
Tried to get so many of them, only job I had interacting with public was having to kick a homeless guy out of a park bathroom at closing.
sarahtopsrawr
Well that sounds rewarding. O.O work stories?
bustermokeev
I spent a year as a city Janitor, the end.
chalexfor
I mostly just got racist from working retail.
SovereignRaver
Same here, not hatred racist, but I have so many stereotypes about people now
Kilomonster
Yeah, I've heard this from a lot of people. I think a lot of it is just cultural, but what do I know.
Larkos
It's weird for me because I have no problems with Hispanics because they usually try to work with me. It's East Asians who are so often
Larkos
contemptuous of the idea that I only speak English when I work in America. I'm a salesman in a commissioned area so they have to deal with
Larkos
the fact that no one speaks their specific dialect. I don't understand why they can't bring along a translator like a daughter or niece.
Larkos
My Spanish speaking customers do it all the time.
YummyPusher
As a server, even our black waiters/waitresses didn't want to serve black patrons, or foreigners.
YouThinkThatsBad
Yup. I've experienced the same. And I research very hard to make sure it's not an establishment that will have a black rush before closing
LarvaLamp
That information is available?
SergeantSalsa
You can't cure stupid
JudgeRhymehold
I know I like to make bussing my table easy and try to stack it so it's easy to pick up and dump stuff off it. And no picky orders.
sarahtopsrawr
I do the same. Everything scraped on to one plate, played stacked, and for the LOVE OF CTHULU no napkins in drink glasses.
JudgeRhymehold
From bussing tables, washing dishes and working the line
xfaerieusagix
Wish I could add +20, cannot upvote enough
Soundgear
I worked Target in college. Now I always use my cashier's name, make eye contact, & donate to whatever they are forced to pimp by mgmt.
Kilomonster
Same here, except for the donating thing. I'll donate my money where I want to, not where Target wants me to. ha.
spiritussancto
i always hated it when people used my name
Syng420
Same, I found it jarring.
SeeMyVests
Same. You don't know me, please don't address me by my name it's actually creepy.
YouThinkThatsBad
Same and I find it really weird that this day and age companies still make their employees wear name tags.
sarahtopsrawr
It's necessary for complaint and compliment purposes unfortunately
SAIKOsean
Funny, that's how I feel when people complain about their UPS package being late.
sarahtopsrawr
As an Amazon prime addict, thank you for your service.
xfaerieusagix
Wish I could add +20.
FluffyPuddles
I worked in retail for over a year. A few coworkers were regularly rude to each other and customers. There's just no pleasing some people.
dashers
I've done the lot and frankly I think the staff are usually just as bad. Useless people land up in shit jobs.
Brix83
While often true, even the most polite and helpful employees get a few people who want to take out their personal frustrations on the >
Brix83
first captive audience they can find. No matter how pleasant you are, they find something beyond your control to complain about. I've come
Brix83
to the point that I simply ignore the shit and restrict responses to a scripted dialogue, telling them to have a nice day once their >
Brix83
transaction is complete weather they've finished their ranting or not and politely serve the next person. If they have a legit complaint, I
tiger68
Or at least as a server in a busy restaurant. That's where I learned to hate all humans.
whenicarusfell
Agreed, or at the very least 6 months, but those six months have to include the holiday season
EeveeInASweater
Service sector isn't all retail and Christmas was sweet for coaching sports. Tim's gift cards for days.
the87thdoctor
No it should be 8 months from December to July. That way they get holidays and back to school sales.
101stBlackhawk
Who hurt you?
Larkos
Too many arrogant, stupid, difficult, unsympathetic shitbags to count.
devastitis
With one weekend from Black Friday to Cyber Monday.
Kilomonster
Six months works for me too, as long as (as you noted) it includes a Black Friday or Christmas.
pres2pond
I'm pretty sure all you'll achieve is skyrocketing murder and suicide rates.
BrendanDufftronic
Nah, fuck that. Think I'll just do the job I've trained to do. I'd rather not have to earn shit money for a year.
caunphety
I've done retail plenty starting off. Knowing what I know, I feel we're both dicks.
sarahtopsrawr
Here. Here. Particularly food service, because of the treatment; but then again maybe retail because of the pay.
JasperJunesJitterJuice
Counter Offer: What if parents just stop raising disrespectful little shits, and everyone has empathy for every job.
Kilomonster
That's part of the solution, but it's impossible for somebody to truly understand hell unless they've lived it. My proposal was facetious.
JasperJunesJitterJuice
That's actually a very good point. You've convinced me lol
JohnnyTitelips
Tell that to people who want to make spanking a crime.
JasperJunesJitterJuice
I can't stand those people. I mean, you shouldn't be able to beat your kids, but spanking is different. Over sensitive fucks.
JohnnyTitelips
Indeed.
theonewithoutvagina
It's the parents and the old people who are the worst
Screamnmumkee
Step 1: disrespectful shits are no longer allowed to (in)breed.
S4telliteJ4ck
Por que no los dos?
sarahtopsrawr
What?! Personal accountability?! Ludicrous!!
Lyrian
Or an IT help desk for a few weeks/months.
sarahtopsrawr
I am not anywhere near an actual IT person, but as a call center employee for a business I did basic tech screening for a software co 1/
sarahtopsrawr
2/ think "have you inserted the disk and installed the software" (early 2000's) and fuck me sideways those people are miserable.
wellblessyourheart
IT takes knowledge though. It would be horrid, I'm sure. But put someone like me at an IT desk and everyone will have viruses.
Kilomonster
Ha, been there too. Almost as bad as retail. Woof.
IHateCaptchaCodes
Or IT retail... its an utter clusterfuck. Person buys computer, breaks it/downloads virus, blames you for their stupidity, etc. 1/2
IHateCaptchaCodes
1 advantage though - occasional vindication & satisfaction of showing customer how said 'browsing habit' caused damage in front of spouse.
sarahtopsrawr
Oh damn. Have you done work stories yet?
IHateCaptchaCodes
Nah, think the time has passed ;-) (well, that it was just a student job for me so I've tried to move on too!!!)
Screamnmumkee
I've done both. IT desk is slightly worse in that ppl feel like it's ok to be a prick over the phone. Plus I've 1/
Screamnmumkee
Never had to assist a retail customer while they took a dump or screamed at their kids. That's more call center than IT desk but still.
Puluzu
I worked at a grocery store and a sports equipment store for around 6 months total and I never had a very rude/difficult customer once.
IATTM
Puluzu
It's true. I'm from Finland though so maybe it's different in other countries.
sarahtopsrawr
You are either a) one lucky sumbitch b) incredibly easy going or c) a big fat liar. Either way glad you weren't tortured.
Puluzu
Maybe it's a culture difference. I'm from Finland and making a scene or intentionally screwing with shop employees is very rare. That said,
Puluzu
there was definitely some luck involved because there are crazies everywhere. Worst thing that happened was a dude trying to recruite me to
Puluzu
some pyramid scheme after buying a bike from me. He masked it as "a better job opportunity for such a smart guy like yourself". I figured it
JasperJunesJitterJuice
*raises glass* Here's to every manager that has backed up their employees when the customer is wrong, instead of throwing them under the bus
ElioNope
Here's to managers who explain to employees why they bend the rules for shit customers, rather than just letting the employee stew in hate.
smakweasle
I told my employees to break the rules. They got credit for being awesome and I got yelled at by my boss. Worth it to keep morale up.
mikehonchoness
Me too! I'm a supervisor (not mgr). I tell my coworkers to break the rules too & to "not tell anyone" or "blame me" if management notices.
Heretic07
(bookstore manager) Always... <3
BeneGesseritConspiracyTheorist
MFW the manager throws me under the bus
kissmyassets
Amen PREACH! I work in returns. This is close to a daily thing for me when I work there. They know I wouldn't call without a reason.
PieAndPunch
That's why I love my company. We're a small chain of stores and the owners and managers dgaf what customers think, if they're unreasonable-
PieAndPunch
asshats that think they can treat us like shit then they don't deserve to shop at our store.
GoingOffline
That's how it works at my restaurant. We have a line out the door every night. Be polite or get the fuck out ;)
GodzillaHarddiskson
Thank you, thank you
ScreenNameTaken
Shoutout to Meghan for being said manager
zshep
May everyone be fortunate enough to find that manager, cause I sure as hell haven't
ElevenAndCounting
My boss throws me under all the time to make himself look good in front of his boss... It blows....
Lazzarwolf
THE REAL MVP
zeethenomad
I had a customer at blockbuster physically threaten me and throw a dvd at my face. The manager did nothing. They got to come back.
Waahly
Both of them.
StarwarsGuy
Honestly I love my manager she's the best. I would literally quit if they ever fire her.
UsernamesUnavailable
I always back up my employees and my policies when we're in the right. Customers yell at me... a lot.
goldenspider666
My managers a cool dude. He is more sassy to customers then they are to him
JustTheFactsMan
Both of them.
didntthinkofthat
I had a manager back me up so much that she defended the place in a food fight that the customer instigated. Much food was lost.
fataldistraction
I used to work doubles at a very busy pizzeria owned by a 1st generation Sicilian who had a shop in Brooklyn for 20 years. Some fake tan....
fataldistraction
Bleached blonde body building power couple came in while I was calling out slices from a full oven for people in front of me and the...
fataldistraction
Couple blows past the line straight to the register where they refuse to wait in line and demand to be served. The cashier explains the...
fataldistraction
Process and they point at me and say I'm too busy screaming and they didnt want me to help them. By then the oven is cleared and the line...
fataldistraction
Is backing up and I can see the couple is dying to have their asses kissed so I go to give them what they want. I apologize for the...
RWM90
Do such retail managers exist?
RoundThreeFIGHT
Mostly its just not worth the fight. I concede a lot to guests and then after applaud the employee for defending the policy and calling help
channelranger
That's a fair balance at least. It's the managers who concede then ignore the employee who suck.
Koshunae
The ones who concede then punish the employee are gaping assholes.
JasperJunesJitterJuice
I understand if its a large corporate entity that you work for, and any complaint could lead to you getting fired, but wouldn't telling 1/2
RoundThreeFIGHT
They're only asked to leave if there's a threat of violence. We don't have a lot of power that way
JasperJunesJitterJuice
that type of customer they are no longer welcome at this establishment overall be more beneficial? I've never understood siding with them.
Ahlyss24
According to my franchise owner, it's because they'll tell 7 people about their bad exp, and then those 7 will tell 7 and before you know 1/
Ahlyss24
it he suddenly can't buy his 16 year old an oil change for her lexus.
amyhadalittlepond
We can't even ban shoplifters because they are potential customers.
SombreroWieldingLawmaker
Lmfao. That's fucking stupid.
theblackcoffee
As a small business owner, our company policy is the customer isn't always right. If you want a company to kowtow to you, go to Walmart.
JasperJunesJitterJuice
If you don't mind me asking, what's your small business?
theblackcoffee
I run an outdoor laser tag field, thunderhead laser tag
djzkay
Thank you! As a fellow SBO, our company has a similar policy.
JasperJunesJitterJuice
If you don't mind me asking, what's your small business?
djzkay
We're a t-shirt/apparel printer/decorated and fulfillment center for e-commerce businesses (including our own).
djzkay
decorator* sorry